About Lucent Group

Your trusted partner for RTMC operations excellence

Who We Are

Lucent Group Inc. is a Florida-based transportation operations company specializing in Regional Transportation Management Center (RTMC) operations and Intelligent Transportation Systems (ITS) infrastructure management. We are the trusted operations partner for the Florida Department of Transportation District 7's Tampa Bay SunGuide Center, Florida's largest RTMC facility.

Our comprehensive approach to RTMC operations combines experienced personnel, advanced technical expertise, and proven management methodologies. We manage over 2,200 ITS devices across multiple counties, providing 24/7/365 operations support that keeps roadways safe, efficient, and reliable.

Leadership

Experienced professionals guiding our mission

James Bitting

James Bitting

President / CEO

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James Bitting

CEO / Owner

Transportation Systems professional and ITS technical expert with over 27 years of experience in IT and ITS systems. Knowledgeable in ITS plans, advanced multicast video networks, freeway operations management, RTMC and ITS systems integration, construction management and ATMS. 10 years with FDOT District 7, followed by 17+ years leading Lucent Group.

Expertise: IMSA Level II, Microsoft, Ruckus Networks, Network Analysis, Cyber Security, DHS Critical Infrastructure

Jim Clark

Jim Clark, P.E.

Vice President of Engineering Services

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Jim Clark, P.E.

Vice President of Engineering Services

Transportation engineering professional with over 40 years of experience in both private and public sectors. Expertise in transportation engineering, traffic studies, signalization, and complex operational analyses. Internationally recognized for contributions to ITS technologies and best practices.

Certifications: CA & FL Professional Engineer, IMSA Level II, FDOT Design Specifications

Management Team

Jared Roso

Jared Roso

Data & Transportation Solutions Manager

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Jared Roso

IT Support Manager

Over 19 years of IT experience driving ITS projects. Strong experience in datacenter operations and end user technology. Works with networking, server systems, high availability security, storage area networks, and AV integration. Developed custom software tools and led cloud computing migration initiatives.

Certifications: AWS Solutions Architect, MCSE, CompTIA A+/Security+/Project+, ITIL

Charles Simoneau

Chuck Simoneau

IT Project Manager

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Chuck Simoneau

IT Project Manager

IT and Cybersecurity leader with 20+ years supporting critical technology operations. BS in Information Technology with Security emphasis. Manages IT operations, transportation systems, cybersecurity compliance, and multi-district technology initiatives. Expert in SunGuide®-integrated systems.

Certifications: SunGuide® Admin, CompTIA A+/Network+/Security+/Project+/Linux+

Larry Matthews

Larry Matthews

Senior Network Engineer

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Larry Matthews

Senior Network Engineer

Experienced Systems Engineer with over 20 years in ITS, collaborating with multiple state and local agencies. Expertise in network architecture, router/switch configuration, wireless systems, and data center design. Proven ability to implement complex IT solutions that enhance operational efficiency.

Education: MS Industrial Engineering (U of Miami), BS Electrical Engineering (USF)
Certifications: CWNA, CWDP, CWAP, FCC License

Jon Underwood

Jon Underwood

Senior Network Engineer

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Jon Underwood

Senior Network Engineer

Over 15 years of ITS Network experience and 14 years of construction project management. Extensive background in advanced electrical systems and network deployment. Designs, integrates, and manages highly complex Traffic Management Center networks, field networks, and long-haul networks.

Certifications: IMSA Level II, IMSA Fiber Optics I & II, Cisco CCNA, CompTIA A+/Network+/Security+, BCNE/BCNP

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Terry Hensley

Operations Manager

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Terry Hensley

Operations Manager

Project Manager for ITS operations, traffic incident management, incident response, freeway management, and emergency operations. More than 35 years of experience in administration, management, and operations. Over 14 years of TMC, TIM, and emergency operations experience.

Expertise: Incident Management, Emergency Management, Training, Public Speaking

Kathleen Paglia

Kathleen Paglia

Head of People & Culture

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Kathleen Paglia, PHR

Head of People & Culture

HR leader with 15+ years of progressive experience driving strategy, scalability, and culture across complex, multi-state organizations. Leads enterprise HR strategy, workforce planning, HRIS optimization, payroll, compliance, and organizational development. Known for modernizing systems, leading change management, and building inclusive, high-performance cultures through data-driven decision-making.

Credentials: PHR, MS HR Administration (Central Michigan), BA Psychology (TCNJ)

Technical Team

Skilled professionals delivering operational excellence

Victoria Schultz

Victoria Schultz

Senior IT Technician II

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Victoria Schultz

Senior IT Technician II

Over five years supporting intelligent transportation systems for FDOT District 7. Works with SELS managed lanes software, SunGuide®, and OTM systems. Project lead on multiple initiatives including SELS system buildout. Former RTMC Operator bringing valuable operational insight.

Certifications: CompTIA Network+, Fortinet NSE, AS in Cybersecurity

Kevin Dale

Kevin Dale

IT Technician II

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Kevin Dale

IT Technician II

Supports technology operations for FDOT District 7 RTMC in Tampa. Provides technical support in mission-critical environments, ensuring system reliability, security, and operational continuity. BS in Network Security and Forensics.

Certifications: CJIS, OPSWAT (multiple), CNSSI 4012-4016, (ISC)² Candidate

Jean Hernandez

Jean Hernández Rodríguez

IT Technician II

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Jean Hernández Rodríguez

IT Technician II

Seven years of experience providing enterprise IT support and ITS services. BS in Engineering Information Technology from USF. SunGuide® Administrator supporting FDOT District 7 through system integration, ITS device troubleshooting, and Tier II end-user support.

Certifications: SunGuide® Admin, CompTIA A+/Network+/Server+, HDI Desktop Support

Jacob Blackburn

Jacob Blackburn

IT Technician II

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Jacob Blackburn

IT Technician II

Supports IT operations for FDOT as IT Technician II. Brings experience supporting enterprise systems, networking infrastructure, and end users in mission-critical environments. Focuses on maintaining reliable operations through effective troubleshooting and team coordination.

Certifications: CompTIA A+, Network+, ITIL 4 Foundation

Nick Short

Nicholas Short

IT Technician I

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Nicholas Short

IT Technician I

Lifelong passion for technology with a decade of hands-on personal experience. Currently completing BS in Cybersecurity and Information Assurance at Western Governors University. Actively working toward CySA+ and PenTest+ certifications.

Certifications: CompTIA A+, Network+, Security+, ITIL 4 Foundations

Fady Zaher

Fady Zaher

IT Technician I

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Fady Zaher

IT Technician I

Emerging IT Technician at FDOT's District 7 SunGuide Center. Plays key role in managing critical devices for RTMC operations. Full-time student at USF pursuing BS in Computer Engineering. Passionate about developing innovative solutions and improving system efficiency.

Certifications: CompTIA A+

Certifications & Qualifications

Professional Services Small Business

Classified by Section 337.027, Florida Statutes

IMSA Certified Technicians

Level I & II Certified by the International Municipal Signal Association

FDOT Certified

Temporary Traffic Control Advanced Certified Employees

FDOT Prequalified

Technically prequalified under Rule 14-75, F.A.C. in Work Group 6: Traffic Engineering & Operations Studies

Work Type 6.3.1

Intelligent Transportation Systems Analysis and Design

Work Type 6.3.2

Intelligent Transportation Systems Implementation

Work Type 6.3.3

Intelligent Transportation Systems Communications

Work Type 6.3.4

Intelligent Transportation Systems Software Development

Ready to Work With Us?

Contact us to discuss how Lucent Group can support your transportation operations needs.

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